{"id":32842,"date":"2021-09-01T15:57:46","date_gmt":"2021-09-01T12:57:46","guid":{"rendered":"https:\/\/bas-tv.md\/?p=32842"},"modified":"2021-09-01T15:57:46","modified_gmt":"2021-09-01T12:57:46","slug":"drepturile-pasagerilor-in-cazul-anularii-zborurilor","status":"publish","type":"post","link":"https:\/\/bas-tv.md\/ro\/drepturile-pasagerilor-in-cazul-anularii-zborurilor\/","title":{"rendered":"Drepturile pasagerilor \u00een cazul anul\u0103rii zborurilor"},"content":{"rendered":"

Una dintre atribu\u021biile Autorit\u0103\u021bii Aeronautice Civile (AAC) este protec\u021bia drepturilor consumatorilor \u00een parte ce \u021bine de domeniul transportului aerian si activit\u0103\u021bi conexe. Astfel, Autoritatea \u0219i-a propus s\u0103 schimbe atitudinea companiilor aeriene fa\u0163\u0103 de pasager, informeaz\u0103 CURENTUL.<\/strong><\/p>\n

\u201eOrice persoan\u0103 care apeleaz\u0103 la serviciile unei companii aeriene are calitatea de consumator, iar \u00een Republica Moldova actele normative care reglementeaz\u0103 protec\u021bia drepturilor consumatorilor este Codul Civil, Legea nr. 105-XV din 13.03.2003 privind protec\u021bia consumatorilor, Regulamentul privind compensarea \u0219i asisten\u021ba pasagerilor \u00een eventualitatea refuzului la \u00eembarcare \u0219i anul\u0103rii sau \u00eent\u00e2rzierii prelungite a zborurilor, aprobat prin Hot\u0103r\u00e2rea Guvernului nr.836 din 08.11.2012. Men\u0163ion\u0103m, c\u0103 \u00een Republica Moldova pasagerii din transportul aerian se bucur\u0103 de acelea\u015fi drepturi \u015fi compensa\u0163ii ca \u015fi cei din spa\u0163iul Uniunii Europene.<\/p><\/blockquote>\n

\u00cen acest context, AAC anun\u021b\u0103<\/strong> despre un set de articole informative care au drept scop familiarizarea pasagerilor cu privire la drepturile sale, precum \u0219i procedura de revendicare a acestora.<\/p>\n

\u00cen primele \u0219ase luni a anului curent, Autoritatea Aeronautic\u0103 Civil\u0103 a recep\u021bionat pentru examinare 102 peti\u021bii, dintre care 95 de consumatori au beneficiat de restituirea contravalorii serviciilor \u00een valoare total\u0103 de 141864 lei.<\/p>\n

Motivele pentru care pute\u021bi solicita desp\u0103gubiri unui transportator aerian, sunt:<\/strong><\/p>\n

\u2022 \u00cent\u00e2rzierea zborului<\/p>\n

\u2022 Anularea zborului<\/p>\n

\u2022 Refuzul la \u00eembarcare<\/p>\n

C\u00e2nd \u0219i ce desp\u0103gubire pute\u021bi solicita companiei aeriene?<\/p>\n

Compensarea \u00een cazul \u00eent\u00e2rzierii zborului<\/p>\n

\u2022 dac\u0103 zborul a \u00eent\u00e2rziat cu dou\u0103 ore sau mai mult, iar distan\u021ba de zbor nu dep\u0103\u0219e\u0219te 1500 km, atunci valoarea compensa\u021biei este de 250 de euro;<\/p>\n

\u2022 \u00een cazul \u00eent\u00e2rzierii zborului timp de trei ore sau mai mult pe distan\u021ba cuprins\u0103 \u00eentre1500 km-3000 km \u2013 400 euro;<\/p>\n

\u2022 pentru toate zborurile \u00eent\u00e2rziate cu cel pu\u021bin 4 ore \u0219i care nu se \u00eencadreaz\u0103 \u00een primele dou\u0103 categorii, compensa\u021bia este de 600 euro;<\/p>\n

\u00cen cazul \u00een care pasagerilor li se ofer\u0103 un zbor alternativ la destina\u021bia final\u0103, a c\u0103rui or\u0103 de sosire nu dep\u0103\u0219e\u0219te ora de sosire programat\u0103 a zborului rezervat ini\u021bial, transportatorul aerian poate reduce cuantumul desp\u0103gubirilor cu 50%.<\/strong><\/p>\n

\u00cen plus, dac\u0103 compania aerian\u0103 ofer\u0103 unui pasager un serviciu de o clas\u0103 inferioar\u0103 celor prev\u0103zute \u00een biletul s\u0103u, este obligat\u0103 s\u0103 ramburseze urm\u0103toarele \u00een termen de \u0219apte zile:<\/strong><\/p>\n

\u2013 30% din pre\u021bul biletului pentru toate zborurile de p\u00e2n\u0103 la 1.500 km;<\/p>\n

\u2013 50% din pre\u021bul biletului pentru toate zborurile de la 1.500 la 3.500 km;<\/p>\n

\u2013 75% din pre\u021bul biletului pentru toate zborurile care nu se \u00eencadreaz\u0103 \u00een primele dou\u0103 categorii.<\/p>\n

\u00cen cazul \u00een care transportatorul aerian ofer\u0103 c\u0103l\u0103torului un serviciu de o clas\u0103 superioar\u0103 celor prev\u0103zute \u00een biletul s\u0103u, el nu are dreptul s\u0103 solicite o tax\u0103 suplimentar\u0103. De asemenea, transportatorul aerian nu este obligat s\u0103 compenseze prejudiciul dac\u0103 poate dovedi c\u0103 anularea zborului a fost cauzat\u0103 de circumstan\u021be extraordinare care nu au putut fi prevenite \u00een ciuda tuturor m\u0103surilor luate. De exemplu, un dezastru natural, amenin\u021barea unui atac terorist etc.<\/strong><\/p>\n

Pagubele vor fi rambursate \u00een numerar, transfer bancar sau voucher de c\u0103l\u0103torie sau alt voucher (cu acordul pasagerului).<\/p>\n

\u00cen cazul re\u021binerilor curselor aeriene, pasagerii au dreptul s\u0103 beneficieze de urm\u0103toarele servicii, gratuit:<\/p>\n

\u2013 alimente \u0219i b\u0103uturi r\u0103coritoare;<\/p>\n

\u2013 cazare la hotel, dac\u0103 este necesar un sejur de o zi sau mai multe zile sau un sejur pentru o perioad\u0103 mai lung\u0103 dec\u00e2t cea planificat\u0103 de pasager;<\/p>\n

\u2013 transfer de la aeroport la cazare (hotel etc.);<\/p>\n

\u2013 dreptul la dou\u0103 apeluri telefonice gratuite \u0219i mesaje gratuite prin telex, fax sau e-mail.<\/p>\n

Valoarea compensa\u021biei pentru prejudiciul cauzat \u00een acest caz este:<\/strong><\/p>\n

\u2022 250 EUR pentru toate zborurile de 1.500 km sau mai pu\u021bin;<\/p>\n

\u2022 400 EUR pentru toate zborurile cuprinse \u00eentre 1.500 \u0219i 3.500 km;<\/p>\n

\u2022 600 EUR pentru toate zborurile care nu se \u00eencadreaz\u0103 \u00een primele dou\u0103 categorii.<\/p>\n

Transportatorul aerian poate reduce cuantumul ramburs\u0103rii cu 50% dac\u0103 pasagerilor li se ofer\u0103 un zbor alternativ, a c\u0103rui or\u0103 de sosire nu dep\u0103\u0219e\u0219te ora de sosire a zborului rezervat ini\u021bial cu mai mult de:<\/strong><\/p>\n

\u2013 dou\u0103 ore pentru toate zborurile de 1.500 km sau mai pu\u021bin;<\/p>\n

\u2013 trei ore pentru toate zborurile de la 1.500 la 3.500 km;<\/p>\n

\u2013 patru ore pentru toate zborurile care nu se \u00eencadreaz\u0103 \u00een primele dou\u0103 categorii.<\/p>\n

Este demn de remarcat faptul c\u0103 nu ave\u021bi dreptul s\u0103 solicita\u021bi desp\u0103gubiri, dac\u0103:<\/p>\n

\u2013 a\u021bi fost informat despre anularea zborului cu cel pu\u021bin dou\u0103 s\u0103pt\u0103m\u00e2ni \u00eenainte de zbor;<\/p>\n

\u2013 a\u021bi fost informat despre anularea zborului \u00eentre 14 \u0219i 7 zile \u00eenainte de zbor \u0219i a fost propus un zbor alternativ care v\u0103 permite s\u0103 pleca\u021bi cu cel mult 2 ore \u00eenainte de zborul rezervat ini\u021bial \u0219i s\u0103 ajunge\u021bi la destina\u021bie la mai pu\u021bin de 4 ore dup\u0103 ora de sosire programat\u0103.<\/p>\n

\u201eCet\u0103\u021benii care au statut de consumatori, c\u0103rora li se refuz\u0103 rambursarea integral\u0103 a costului biletelor \u0219i nu vor s\u0103 accepte alte op\u021biuni oferite de operatorii aerieni, au dreptul, \u00een conformitate cu prevederile art. 18\u2075 alin. 1 \u0219i alin 5 a Legii nr. 105\/2003 s\u0103 depun\u0103 reclama\u021bii, inclusiv prin intermediul reprezenta\u021bilor lor legali, referitoare la produsele necorespunz\u0103toare, ini\u021bial \u00een adresa v\u00eenz\u0103torului sau prestatorului. \u00cen cazul \u00een care consumatorii nu vor fi de acord cu rezultatele examin\u0103rii reclama\u021biilor sau \u00een cazul \u00een care operatorii aerieni refuz\u0103 satisfacerea acestora, ace\u0219tia sunt \u00een drept sa se adreseze organelor abilitate cu func\u021bii de protec\u021bie a consumatorilor sau conform procedurii civile \u00een instan\u021ba de judecat\u0103, anex\u00eend la peti\u021bie copia r\u0103spunsului v\u00eenz\u0103torului\/prestatorului sau \u00een cazul refuzului tacit, documentele care confirm\u0103 depunerea reclama\u021biei \u00een adresa v\u00eenz\u0103torului\/prestatorului\u201d, sus\u021bin cei de la AAC.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Una dintre atribu\u021biile Autorit\u0103\u021bii Aeronautice Civile (AAC) este protec\u021bia drepturilor consumatorilor \u00een parte ce \u021bine de domeniul transportului aerian si activit\u0103\u021bi conexe. Astfel, Autoritatea \u0219i-a propus s\u0103 schimbe atitudinea companiilor aeriene fa\u0163\u0103 de pasager, informeaz\u0103 CURENTUL. \u201eOrice persoan\u0103 care apeleaz\u0103 la serviciile unei companii aeriene are calitatea de consumator, iar \u00een Republica Moldova actele normative […]<\/p>\n","protected":false},"author":3,"featured_media":32843,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[570,165],"tags":[],"class_list":["post-32842","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-in-moldova","category-obshhestvo"],"yoast_head":"\nDrepturile pasagerilor \u00een cazul anul\u0103rii zborurilor - BasTV<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bas-tv.md\/ro\/drepturile-pasagerilor-in-cazul-anularii-zborurilor\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Drepturile pasagerilor \u00een cazul anul\u0103rii zborurilor - BasTV\" \/>\n<meta property=\"og:description\" content=\"Una dintre atribu\u021biile Autorit\u0103\u021bii Aeronautice Civile (AAC) este protec\u021bia drepturilor consumatorilor \u00een parte ce \u021bine de domeniul transportului aerian si activit\u0103\u021bi conexe. 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